How to Tell us Your Views
We hope that every patient and visitor to our clinic feels welcome, respected and cared for, and that you receive the quality of care you were expecting. However, we know that sometimes things don’t always go to plan. Please tell us as soon as you feel that things are not as you would wish and we will try and put things right straight away. If you would like to talk to us about your concerns informally after you have left the clinic, please telephone our Clinic Manager (Susie Prothero) on 0345 230 3386.
All of our staff value feedback – both compliments and concerns – so that we can understand when things go right and when we need to make changes. You can let us know your views by completing our clinic feedback form. If you wish to make a formal complaint, please write or e-mail using the details below. You can also contact Healthcare Inspectorate Wales here.
Ash Tree Clinic, 3 Ash Tree Court, Woodsy Close, Cardiff Gate Business Park, CF23 8RW
- Phone 0345 230 3386
- Fax 02920 091091
- E-mail firstname.lastname@example.org