General Terms, Conditions and Privacy Notice

Please read this section carefully and contact us with any questions.

Payments

We are a private medical clinic where all consultations, treatments, tests and scans are charged for. Payment is required at the time of booking your appointment and we accept all major debit and credit cards. Please don’t be embarrassed to ask about costs and charges – we are happy to confirm exactly how much your care will be and you might be pleasantly surprised at how affordable private healthcare can be. You’ll be able to access personalised, timely care and a range of the latest treatments and technologies that are often not available elsewhere.

Bank Details:HSBC Bank – Innermost Secrets Ltd – Sort 400804 – Acc 01414739 – Swift HBUKGB4115 – IBAN GB13HBUK40080401414739

Cancellation

We reserve the right to charge a cancellation fee of £50 if you cancel any appointment within 5 full working days of the scheduled appointment date, or if you do not attend your appointment without letting us know. However, we understand that sometimes things don’t always run smoothly. If you feel there are special circumstances that mean you need to cancel an appointment at short notice, please ask to speak to our Clinic Manager (0345 2303386).

Payment of Our Commercial/Business Invoices

Our invoices will usually set out the ‘payment due’ date and the method of payment. Please always make your payment by this date. Failure to pay by this date will automatically result in the application of a late payment fee under the Late Payment of Commercial Debt Regulations. These fees will usually comprise a fixed charge of £40, £70 or £100 depending on the size of the debt (under £1,000, under £10,000, and higher), plus additional reasonable costs incurred.  These reasonable costs will be charged at a £50 administration fee for each reminder letter or email sent, to a maximum of 2 letters or emails before formal recovery action.

Use of this Site

We hope you enjoy using this website. Use of it is provided by Ash Tree Clinic/Innermost Secrets Ltd. subject to the following: Your use constitutes acceptance of these terms and conditions as at the date of your first use of the site. We reserve the right to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. This site and the information, names, images, pictures, logos regarding or relating to Ash Tree Clinic/Innermost Secrets Ltd. are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Ash Tree Clinic/ Innermost Secrets Ltd. be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. Ash Tree Clinic/Innermost Secrets Ltd. does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials. All medical information is for information purposes only and should not replace proper discussion and consultation with your healthcare providers.

Privacy Notice

In the course of our work, we need to handle personal information about you so that we can provide services for you. This privacy notice sets out how we look after that information.

If we ask you for personal information, we promise to:

• let you know why we need it and what we will use it for;
• only ask for what we need and not collect excessive or irrelevant information.

When handling your personal information, we promise to:

• protect it appropriately and make sure nobody has access to it who shouldn’t;
• where appropriate, let you know if we need to share it with other organisations and if you can say no to this;
• consider privacy risks if we plan to use your personal information in new ways;
• only keep for as long as we need to or are required to by law;
• not make it available for commercial use (such as marketing) without your express permission (we do not usually make any information available for commercial use).

In order to keep your information up-to-date and reliable, we ask you to:

• give us accurate information;
• tell us as soon as possible of any changes such as a change of address.

If you’d like more information on:

• what information we hold about you and how to ask us to correct any mistakes;
• agreements we may have with other organisations for sharing information;
• instructions to staff on how to look after your information;
• how we check information is accurate;
• or to make a complaint about how we have handled your personal information;

then please write to us at the following address:

Dr Robert Bryan Beattie, Owner, Director and Data Protection Officer, Innermost Healthcare, Ash Tree Private Medical Clinic, Ash Tree Court, 3 Woodsy Close, Cardiff Gate Business Park, CF23 8RW

For more information and independent advice about data protection and privacy, you can visit the Information Commissioner’s Office Website https://ico.org.uk/ You can also make a complaint directly to them.  They have a helpline for you to contact for more information on how to do this – 0303 123 1113.

Our Lawful Basis for Processing Data

Purpose 1: Provision of Direct Medical Care

Explicit consent under the GDPR is distinct from implied consent for sharing for direct care purposes under the common law duty of confidentiality. The GDPR creates a lawful basis for processing special category health data when it is for the provision of direct care that does not require explicit consent. Innermost Healthcare has established both a lawful basis for processing and a special category condition for processing.

Our lawful basis for processing health data for direct care is that processing is ‘necessary… in the exercise of official authority vested in the controller’ (Article 6(1)(e)). We also include that ‘processing is necessary for compliance with a legal obligation to which the controller is subject’ (Article 6(1)(c).

Our special category condition for processing for direct care is that processing is ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…’ (Article 9(2)(h)).

When relying on Articles 6(1)(e) and 9(2)(h) to share data for the provision of direct care, consent under GDPR is not needed. However, in addition to the GDPR, we must also satisfy the common law duty of confidentiality. In order to satisfy the common law data we are able to continue to rely on implied consent to share confidential health data for the provision of direct care. The most common example of when consent can be implied is when a patient agrees to a referral from one healthcare professional to another. In these circumstances, when the patient agrees to the referral this implies their consent for sharing relevant information to support the referral (unless the patient objects). The referral information can then be disclosed under GDPR using articles 6(1)(e) and 9(2)(h) above.

Purpose 2: Other than Direct Medical Care

 2a        Legal Requirements to Disclose

Where there is a legal requirement to disclose, for example, a direction under the Health and Social Care Act 2012 or disclosures under public health legislation, our lawful basis for processing is ‘… for compliance with a legal obligation…’ (Article 6(1)(c)).

In the majority of cases, our most appropriate special category condition for processing in the face of a legal requirement to disclose will remain as: ‘…for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’ (Article 9(2)(h)).

2b        Medical Research

When processing data for medical research our Article 6 lawful basis is 6(1)(e) ‘… for the performance of a task in the public interest…’ The special category condition is Article 9(2)(j) ‘…research purposes…’.

Reliance on this Article 6 lawful basis and Article 9 condition means that explicit consent is not required for GDPR purposes but common law will still require this explicit consent.

2c        Requests from a Third Party (for example Solicitor, Insurance Company or Employer)

Where there is a request for personal confidential data from an insurance company, solicitor, financial controllers or employer (or similar third party) our lawful basis and lawful condition for processing will be explicit consent under both Articles 6(1)(a) and Article 9(1)(a).

Cookie Policy

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

Copyright

Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Ash Tree Clinic/Innermost Secrets Ltd. Nothing contained herein shall be construed as conferring any licence by Ash Tree Clinic/Innermost Secrets Ltd. to use any item displayed.

Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Ash Tree Clinic/Innermost Secrets Ltd.). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

Ash Tree Clinic/Innermost Secrets Ltd. takes no responsibility for the content of external Internet sites. Other websites that we link to are owned and operated by third parties and Ash Tree Clinic/Innermost Secrets Ltd. has no control over them. The fact that we include links to other websites does not mean that Ash Tree Clinic/Innermost Secrets Ltd. approves of or endorses any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, nonconfidential and nonproprietary information.